Just wanted to make a post noting that, while I still own the property, I no longer live at the address where all this water company drama happened.

My renter has not reported any shenanigans with the company, so I imagine they may have gotten their act together.  If not - I will be blogging about it right here.

Thorn in my side.......

There is only one thing worse than getting a giant rude yellow disconnection notice laced with threats of shut off and reconnection fees - without first having been sent something resembling a notice of late payment (you know.....hey, we haven't received payment yet - would you mind sending over X amount of dollars to get this taken care of - if you've already taken care of this - please disregard this notice and have a great life)......................

and that's getting one when you've ALREADY PAID THE BILL

Disconnection notice (I HATE these obnoxious "in your face" notices they send - as if we were all dead beats trying to duck out of paying our utilities)

Here is my bank statement showing that I paid the bill on the FIFTH of April.

New Water Meter

Wednesday, March 30th the water company installed a new WiFi readable water meter. Trying not to be negative, but it's hard after what I've been through with this company. I also have read so many horror stories in the news about these meters returning crazy readings where customers get $3,000 water bills. The past months have been issue free, and I'd stoppe reading the meter regularly. Back to reading the meter regularly. Starting reading on the meter on March 30th was Zero Reading Friday April 1st was 70 I have noticed that, since they installed the new meter, the kitchen sink no longer drips and the chicken coop spigot drips about 80% less. I wonder if this is because the water pressure was previously too high - or that because of the installations going on the pressure is just lower for now. Not sure, but it is weird to get back out of the habit of taking the "drip water" out to water the roses - and then needing to haul water out to the chickens. :-)

Got my water bill today. I can't post it because my computer crashed at home (will post later)

It's a little messed up due to the new meter.

Previous reading 493
Current reading 1 (assuming thousand....)
Usage 1 kgal
Bill 38.38

That is, I'm assuming $35 for the privilige of getting water - and $2 for the 1kgal - plus tax etc.

Maybe we're on the way to regular reading again - one can only hope.

Will keep the journal posted.

Last week I left three different messages for Renata with no result (no call back - no email). I could have sworn she'd told me she was a Customer Advocate and that I could count on her to assist me with any issue.

Today (10:15am) I called the generic customer service desk. Hold time less than 5 minutes (awesome for a Monday)

I spoke with Melissa. I briefly explained my issue - that my bill shows me owing the amount that was disputed and there was a late payment fee. She looked and told me that the only balance she showed was the late payment fee.

In order to not have the hassle - I paid the $4.55 to her via my debit card (confirmation # 210495 ). It's just not worth it to me to argue over that.

We'll see how it goes from here.

This morning Mr. Holiday came out at 10:35am. I normally leave for work at 10:45, but I walked out to the pasture with him so I could show him the leak and ask how to read the water meter.


To my relief it's not what I thought. The dial that I thought was showing hundreds of gallons is actually the "10th" position. So when it goes from 082(1) to 2031 which it did in an 13 day period - I'm used 1210 gallons - which puts me on track for using 2793 gallons a month - or about 3-4,ooo a month . This is what I was averaging before this whole fiasco started. (the higher amount in summer if I had to use non-well water in the garden)



Mr Holiday tightened the nut on the pipe connected to the meter. He said it looks like the leaking is on the company side (though leaking water is an issue no matter who pays for it).



I bade Mr. Holiday goodbye -

Hopefully all will be well from here on out.

Yesterday we went out to check out the water meter, and we noticed that it is leaking. Not sure how much, but the ground is wet.

I called the water company this morning on the repair line. The rep was Renata - I asked her if I've spoken with her before. (same name - but this rep wasn't very friendly - very curt). She said she didn't think so - and how can she help me.

I told her the water meter is leaking and she said someone would be out to look at it. I asked her if someone could show me how to read the meter because I don't know how to read this new one. She said she'd log it in her notes. I asked her what she meant. She said she'd let the water guy know I wanted him to show me how to read the meter - and, if I'm home, he'll show me. Okay....I guess. Just seemed like it would be nice if someone would ask what hours I'm home to as least TRY to make this happen.

Seems like every time I have contact with this company I am disappointed.

I called the number for the "first" Renata (not toll free so .10 a minute) and left another message to call me. The first one I left on Tuesday regarding the bill. I asked her to please either email me or call me on my telephone and leave a message. Neither was done. Again I asked for her to please call me and let me know she got the message or email me.

Shit. I hate this.