Last week I left three different messages for Renata with no result (no call back - no email). I could have sworn she'd told me she was a Customer Advocate and that I could count on her to assist me with any issue.

Today (10:15am) I called the generic customer service desk. Hold time less than 5 minutes (awesome for a Monday)

I spoke with Melissa. I briefly explained my issue - that my bill shows me owing the amount that was disputed and there was a late payment fee. She looked and told me that the only balance she showed was the late payment fee.

In order to not have the hassle - I paid the $4.55 to her via my debit card (confirmation # 210495 ). It's just not worth it to me to argue over that.

We'll see how it goes from here.

This morning Mr. Holiday came out at 10:35am. I normally leave for work at 10:45, but I walked out to the pasture with him so I could show him the leak and ask how to read the water meter.


To my relief it's not what I thought. The dial that I thought was showing hundreds of gallons is actually the "10th" position. So when it goes from 082(1) to 2031 which it did in an 13 day period - I'm used 1210 gallons - which puts me on track for using 2793 gallons a month - or about 3-4,ooo a month . This is what I was averaging before this whole fiasco started. (the higher amount in summer if I had to use non-well water in the garden)



Mr Holiday tightened the nut on the pipe connected to the meter. He said it looks like the leaking is on the company side (though leaking water is an issue no matter who pays for it).



I bade Mr. Holiday goodbye -

Hopefully all will be well from here on out.

Yesterday we went out to check out the water meter, and we noticed that it is leaking. Not sure how much, but the ground is wet.

I called the water company this morning on the repair line. The rep was Renata - I asked her if I've spoken with her before. (same name - but this rep wasn't very friendly - very curt). She said she didn't think so - and how can she help me.

I told her the water meter is leaking and she said someone would be out to look at it. I asked her if someone could show me how to read the meter because I don't know how to read this new one. She said she'd log it in her notes. I asked her what she meant. She said she'd let the water guy know I wanted him to show me how to read the meter - and, if I'm home, he'll show me. Okay....I guess. Just seemed like it would be nice if someone would ask what hours I'm home to as least TRY to make this happen.

Seems like every time I have contact with this company I am disappointed.

I called the number for the "first" Renata (not toll free so .10 a minute) and left another message to call me. The first one I left on Tuesday regarding the bill. I asked her to please either email me or call me on my telephone and leave a message. Neither was done. Again I asked for her to please call me and let me know she got the message or email me.

Shit. I hate this.

Today I called Renata to let her know I got the bill, but it's still incorrect (though moving in the right direction). I got the voicemail. I explained the situation, and I asked her if she could correct the billing (they billed me for the incorrect amount from last time again - and put on a late payment fee as well). I asked if she would please call me and leave a message letting me know the status - or email me (I gave both my phone and email address). I work 11:30am-9pm in a call center - so there is no way to contact me during that time.