Yesterday we went out to check out the water meter, and we noticed that it is leaking. Not sure how much, but the ground is wet.

I called the water company this morning on the repair line. The rep was Renata - I asked her if I've spoken with her before. (same name - but this rep wasn't very friendly - very curt). She said she didn't think so - and how can she help me.

I told her the water meter is leaking and she said someone would be out to look at it. I asked her if someone could show me how to read the meter because I don't know how to read this new one. She said she'd log it in her notes. I asked her what she meant. She said she'd let the water guy know I wanted him to show me how to read the meter - and, if I'm home, he'll show me. Okay....I guess. Just seemed like it would be nice if someone would ask what hours I'm home to as least TRY to make this happen.

Seems like every time I have contact with this company I am disappointed.

I called the number for the "first" Renata (not toll free so .10 a minute) and left another message to call me. The first one I left on Tuesday regarding the bill. I asked her to please either email me or call me on my telephone and leave a message. Neither was done. Again I asked for her to please call me and let me know she got the message or email me.

Shit. I hate this.