Billing Period 8/15/09 - 9/15/09

I opened up my water bill expecting a credit, and what I got was a water bill of $78.78!



Previous meter reading showing: 498 (same INCORRECT ending reading from last month)

Current meter reading showing: 519



I trot out to the back pasture and went to read the meter myself

Meter reads: 479

(I also received dozens of chigger bites in the process, and had to go take antihistimines for a week until the itching and swelling finally subsided. It was misearable.)



I must say - I was enraged.



Once I had the reading I called to talk to them about it.



Sept 9 (Wednesday)

called and spoke with DIANE. She got in touch with a field rep who said he would read meter and tag the door on Thursday - and that he would come out the following Wednesday (my day off) and show me how he read the meter. (he offered this because I was concerned that I might be reading this meter wrong - which is accounting for the discrepancy between my readings and theirs. I know how to read the meter....just wanted to cover all my bases)



Nobody hung a blue tag on my door Thursday...................



Sept 14 (Monday)

called again to let them know that nobody came out to read the meter. She said she would check and call me back. Nobody ever called me back (to be fair - I was in and out most of the morning), but I called them later - rep said that the field rep would be there on Wednesday to both read the meter and show me how he reads it.



I paid the bill - again, not wanting my credit history to be screwed up due to this situation - but I was seething mad about it this time.



Sept 16 (Wednesday)

called in the mid morning to see when the field rep would be coming to read the meter. Rep said she'd try to get ahold of him - and she'd ask him to call me. Field rep did call me to say he couldn't make it because there was a water main break in Boerne - but he would come on Thursday (18th).



Sept 17 (Thurs)

Called field rep (holiday) direct - to see if he read the meter (I work on Thursday, so I didn't know - called from work). He said sorry, he didn't because it was raining. He told me that he would, for sure, come the following Wednesday.



Sept 23 (Wednesday)

Field rep (Holiday) came to read the meter finally. Marcel was home, and all three of us walked back into the field to read the meter. He read the meter, and I showed him the water bill reading (wich was MANY THOUSANDS OF GALLONS off). He shook his head and said he wasn't sure why there was such a discrepancy. Perhaps the company had the wrong meter #.... He willed out the blue tag and gave it to me. He put the meter # on the tag. I asked him if he would take care of the correction to my account. He said he would submit the paperwork, but I better followup.



Kept and still have blue tag from the reading:

Read date 9/16

S/O# 736325

Reading: 480
Mrt Serial # 98646805

Person reading meter: Holiday



Sept 24 (Thursday)

I called the company and gave the rep the whole store to date. She said that the discrepancy info would be sent to the billing department, and I would be getting a credit to my account on the next statement.