Called the water company today to find out the latest - and to talk about the recent Termination Notice.

Called at 9:15am
Rep picked up at 9:31am - spoke with Deborah

I asked if I could speak with Simona, and I was informed she is no longer with the company (figures).

I asked Deborah to please review my account. She said she does see that Simona asked me to pay $36.36, but she doesn't see an adjustment made to the account - and since Simona is no longer here - she can't check on it (how convenient for the company).

She said she would, now, do an adjustment though.

I asked to speak with a supervisor.

Jose came on the line (I've spoken with him before, but this time he seemed to be more interested). He apologized, and he said he would push the adjustment through. I asked him if he knew what was causing all this, and he said he didn't. I told him how frustrated I was and that I attached information with my bill but it seems to fall on dead ears. He told me his manager is familiar with how everything works, and he might be helpful. I asked if I could email him. He gave me his name and then the dreaded csc-customercare@xxxxxx email. I said ummm - no, I emailed this address twice without a response. He said I should try again. ugh.