I have yet to hear back from this company in reply to the email I sent (I addressed it to the customer service dept. AND three reps at the company). Not even a reply to say "hey, we got your email, and we're looking into this". Shameful.
Oh yes, and they haven't cashed the check I sent on the 9th to pay what I owe for my bill. I checked in my online banking - it isn't there. My husband said I was stupid for not sending it registered (won't make that mistake again - I'll do it electronically or send it registered.
So anyway - the document will appear below, and here are links to all the documents regarding this issue:
DOCUMENTS FROM 2009
DOCUMENTS FROM JAN 2010 TO PRESENT
I'll call on Monday and deal with the termination notice as well as find out what's up with my last payment (if I was a conspiracy theory person I'd wonder if they shredded that check just to make me look bad......but I'm not that kind of person). I am also going to begin composing a letter to my Representative Edmund Kuempel. Maybe he or his staff could at least tell me how I can get myself heard to some authority figure that oversees these water companies.
I really am so pissed off right now. Here it is 11:41pm Friday night and I'm writing this because I can't sleep over the stress this is causing me - - and I have to be at work at 8:30am tomorrow. I just want to scream.
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