Last night there was a message on my answering machine from a Ms. Renata of the water company who asked if I would call. It wasn't a toll free number - so I have to use my cell phone, and I hoped I didn't stay on hold like I usually do (T-mobile to go 10 cents a minute adds up).

This morning, after having breakfast and a little meditation to brace myself for negativity - I dialed the number.

Ms. Renada listened to everything, and she said that she received the email (the one with all the attachments to documents showing what a hosed up mess this whole thing is). She told me she can see that something is amiss and that she will investigate - and get to the bottom of it. Best of all - she said she'd call me and tell me what the problem ended up being.

Please let her be the one who can resolve this once and for all.