Today I mailed my bill & payment of $36.36 along with the complete package of paperwork of everything that has gone on so far (including copies of documents) and a letter to the water company. I can't believe I didn't send it registered mail (Marcel told me I should have). I just feel like I've wasted so much time and money so far - - it's not fair I should have to fork over even more just to make sure these people get my stuff. I haven't paid by check in a long time. Jeez, I hope I'm not sorry......

I also sent an email today to the customer service email address Simona gave me along with a public relations person for the water company (found her email off their website. I attached a link to this blog. Hopefully someone is listening out there and will help solve this.