Remember how we established that the CORRECT ending reading was 491 last month - then there was the talk with the rep who assured me that everything would be straightened out on the next billing?
Today's bill...............
Previous Reading 579 (sigh - they never changed it to reflect corrected ending reading)
New Reading 596!!! (I went out to the field and read it at 492 on the 22nd of January)
THESE PEOPLE ARE NOT READING MY METER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Adding insult to injury they are showing me a balance due of $16.60 from last month carried forward because I didn't pay the incorrect bill last month (you know, the one that was CORRECTED??????). Fuck, this just makes me want to drive over there and thump some people on the head.
AND..... they are trying to charge me a "late fee" of $1.66
New bill $2.36
They say I used 17 THOUSAND gallons of water when, in fact, I used 1 thousand.
I've decided to scan all documents to date and post censored copies of them (keeping intact copies in a private folder on Photobucket). This includes bills, meter "re-read" documents etc. etc. - and, if I can figure out how to do it - I'll recored phone conversations as well. I'd like to sue for emotional stress - or at least to recoup the time and energy I'm spending on this each month due to those morons' incompetence.
So, here is the latest bill (some info blacked out for privacy - even though I'd love to plaster that companies name and phone number on billboards and sides of buses saying
BEWARE - this company will make your life a living hell
I'll share un-protected documents if I need to - and in any packages I put together to send to the company, the better business bureau, any consumer group I can find, and my local government rep (this is a public utility afterall).
(I guess you can click on this to see it larger)
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